Why us

Who better to design your new kitchen, bulthaup’s own flagship store in Mayfair.
For more than thirty years The Kitchen People Limited has been London’s premier kitchen retailer and continues to enjoy a prominent reputation as one of the most experienced and dedicated in the field.
It is always our aim to exceed our customers’ expectations, not only in the exceptional quality of the product installed, but as important, in the professionalism with which the job is carried out.
With a wealth of knowledge and expertise, supported by ongoing specialist training at the bulthaup factory, our in-house personnel deliver a consistent level of service from initial design consultation to installation.
Following installation, you will be offered the service of our in-house Appliance Manager who will visit your home, ensure that your new appliances are working effectively and give you a one to one demonstration of how to use them if you require!
Knowing the complexity and varied nature of all of our projects, as well the number of repeat clients over the last thirty years, I can assure you that my team more than merits your trust.


Alexander Wrighton

Managing Director

Ainhoa Bilbao

Designer

Andrew Broadley

Designer

Bennie Matharu

Designer

Danuta Grosz

Designer

Leo McLoughlin

Designer

Sinead Williams

Designer

Susan Last

Designer

Will Hayward

Designer


Fitting teams

Installation

With their in-depth knowledge of the bulthaup systems and extensive experience of a multitude of site conditions in London, the UK and abroad, our installation teams have earned an enviable reputation as the most qualified, professional and courteous in the business. We are proud to set the bench mark for the industry!
Many of our fitters have worked with us for in excess of fifteen years and all benefit from continual in-house training both in the UK and at our factory in Germany. They are employed by us and equipped with the latest tools & technology to ensure that even the smallest details of your individual project are correctly interpreted.
Delivering and performing on time is key to ensure the end result that you expect and we know that this is only possible with experienced and dedicated people, committed to completing your project to your total satisfaction. It is this degree of commitment that sets us apart.
The number of clients returning to us for new projects is growing continually and we are frequently asked, “Can we have our original installation team?” This is encouraging and reminds us that maintaining high standards throughout our processes is imperative.
Ongoing customer satisfaction is our highest priority and once your kitchen has been installed, our team will continue to provide a full after sales service


Testimonials

In common with anyone who designs homes, I am endlessly fascinated by the way people live, particularly in how they cook and eat and how they invite others to share these rituals. Working with Bulthaup over the years, I have found a collaborator who shares this fascination in Alex Wrighton and his team in London - for whom, like me, a kitchen is so much more than a set of cabinets and appliances.

John Pawson (Architect)

We are all becoming keen cooks and food is a big part of our lives and at the end of the day we spend a lot of time in our kitchens, cooking and socialising. All this said, kitchens need to be aesthetically pleasing and practical to work in to create the best out of your ingredients. bulthaup kitchens do exactly that, no frills just good solid up to date kitchens that do the job for serious cooking and practical entertaining, or is it the other way round?

Mark Hix (Chef and Restaurateur)

I am proud to say that I absolutely love my bulthaup kitchen. Although a difficult decision at the time, choosing it was one of the best decisions we made when renovating our home. Its one of those rare household necessities where both practicality and functionality combine with first class design. Many many thanks. No regrets from the Spencer household!

Phil Spencer (TV Presenter )

Thank you very much to you and your team for putting together such a beautiful kitchen. Your work, both in terms of sensitive design and meticulous installation, were most appreciated. On a personal and professional level, it is always such a great pleasure working with you.

Brian Ma Siy (Architect)

As we settle in to the new home we can say how much we enjoy the kitchen. It's a great success and the quality is fabulous. You are both welcome to call round and admire what you have achieved.

Mr S

I just wanted to say a big big thank you to you and all the team who put in our kitchen in the Cotswolds. We simply love it, it is perfect and just what we wanted. Thank you for all your hard work and for making it all so easy for us.

Mrs L

I just wanted to drop you a note to say how enormously impressed I was by the service and dedication show by your two fitters, Clive Hammett and Stuart Bridges, during our installation. The kitchen looks tremendous and fulfils all of my expectations of Bulthaup. It really is a joy.

Craig Allen, Creative Director, Luxury Branding

We have worked on fantastic projects with bulthaup and their dedication to their work was evident.
We appreciate attention to detail and professionalism and we did obtain that particular approach and we hope to continue this partnership for many years.

Secretcape Team

We wanted to pass on our thanks and gratitude to everyone at Bulthaup for our fantastic new kitchen. From the initial design meeting right through to the installation working with Bulthaup has been a pleasure. The design considerations, professionalism and attention to detail shown by your team made this an enjoyable process throughout – excellent...!

Mr and Mrs B


Industry Partner at the British Institute of Interior Design

bulthaup Mayfair/bulthaup Holland Park is proud to be an Industry Partner at the British Institute of Interior Design. Consistently offering a high standard of products and design services to Interior Designers & their clients we are also delighted to offer a one hour CPD presentation to those interested both, at our showrooms or at a design practice by appointment.


RIBA CPD Provider

Bulthaup Mayfair are proud to be accredited CPD providers for the Royal Institute of British Architects. Our ‘Living Spaces’ CPD charts the evolution of the fitted kitchen from post Second World War through to the present day. It also explains some of the production processes used to manufacture kitchen furniture in the most commonly used material including wood veneers, lacquers, laminate and aluminium as well as looking at some kitchen planning examples. We are happy to visit architectural practices to present the CPD over breakfast or lunch but we also host sessions at our showroom. For more information please contact Carolyn Arnold carnold@bulthaup.co.uk


How we work

Stage 1 - The Initial Brief
Please make an appointment to come and visit one of our designers with your room dimensions and your wish list for the project. As much information is taken to establish your individual requirements for the space in terms of function, aesthetics and budget. Appliances and finishes will be discussed broadly, but no specific decisions need to be made at this point.

Stage 2 - Presentation of Proposals
During the second meeting in the showroom, your appointed designer will present our proposals for your kitchen with drawings and a guide quote.

With a detailed explanation and discussion of the layout, you will gain a clear understanding of our ideas and recommendations together with the rationale behind them.

By then end of the meeting, we hope that you have enough information to decide to proceed to the next stage. At this point you will be asked to settle an initial design fee before any drawings will be released or amended and site visits arranged.

Stage 3 - Refining the Design
Once the design fee has been settled, this initial deposit is credited to your account when you place an order, but is non-refundable should you decide not to proceed.

At this stage a contract will be issued with a fixed quotation for the final scheme incorporating furniture, appliances, worktops and a first fix dry fit installation.

One of our surveyors will visit your site to verify our expectations of timing and the preparation of the space and services by your contractor.

Stage 4 - Issuing of Contracts
To confirm an order, a signed contract and the specified deposit payment will be required. The final detailed service drawings will then be completed and issued to all appropriate parties.

All component parts for the kitchen are placed on order with our suppliers. Delivery of the bulthaup items into our warehouse is approximately 12 weeks from order. There may be seasonal variations.

We aim to take delivery of all parts for your project well before they are required on site. This ensures that we have everything in place to arrive on the designated day to begin installation Our surveyors will continue to monitor the site to check progress to ensure a smooth and co-ordinated installation process.

An installation date is mutually agreed and continued liaison between our team and your contractors monitors the condition and progress of your site.

As your goods are held in our own storage facility, we are able if neccesary, to re-schedule our installation timing to suit delays in your build programme giving maximum flexibility.

The actual installation on site is likely to take between 5 and 7 days depending on the size of the project. During installation, our design team attends site as often as necessary to remain in close contact with our fitters and your contractors to answer any queries that you may have.



We normally recommend that your contractor's plumber and electrician attend site during the final days of our installation to connect the appliances to the service.

After installation is completed to your satisfaction, our designer will make a visit to offer help and advice on how to maximise the usage of your new kitchen and all the functions originally discussed.

Stage 5 - Terms and Conditions
To place an order for a kitchen, you will be asked to sign a contract and to pay a deposit, normally one third of the total value of the scheme. The full remaining balance will be due for payment ten working days prior to the delivery and installation on site. For any orders with a value below £5,000 we would ask for payment in full on confirmation of order. If you would like to download our full Terms and Conditions, please feel free to do so below.

The Kitchen People Ltd Terms and Conditions